We offer a 30-day return policy for all unused items in their original packaging. Please contact our customer service to initiate a return.

Standard delivery usually takes 2-5 business days. 

Express delivery takes 1-3 business days. 

Once your order has been shipped, you will receive a confirmation email with a tracking number. For the latest information about your delivery, please use the tracking number provided in your shipping confirmation.

If you have a registered account with VALDORA, you can also find this information under My Account:

Log in to My Account

Click on Orders

If the status is Order Shipped, click View to see the tracking information.

VALDORA will also send updates on your order status until delivery.

Please contact us and we will assist you if you have received a damaged or incorrect product.

VALDORA offers an authentication service for its customers. A store receipt or an order confirmation from notreandco.com serves as proof of the product’s authenticity.